Merida, Yucatan March 16, 2020
Dear Guest: We want your stay at the Colonial to be safe and flexible*.
Due to the impact that the spread of the coronavirus (COVID-19) has had in the world, the Hotel Colonial de Mérida understands the situation and extends its commitment to take care of the integrity of our guests and collaborators, having and implementing the highest standards of cleanliness and hygiene.
That is why we have reinforced our cleaning and hygiene tasks in our rooms and public areas of the Hotel, in addition all our property has antibacterial gel available for guests and employees.
Our Hotel employees receive constant training and information on health and safety protocols set forth by Federal and State authorities.
Flexibility in reservations:
We understand that the COVID-19 contingency may affect your travel plans, so existing reservations with arrivals between March 16 and April 30, 2020*, can be modified (rescheduled), without additional charges up to 24 hours before the scheduled arrival time. These include reservations with the Non-Refundable Fare*
We invite you to contact us so that we can make adjustments to your reservations, through our official means:
Toll free: 01 800 712 00 04
Whatsapp: +52 1 9999 23 64 44 (messages only)
*We will accept motions for reservations with stays from March 16 to April 30, 2020, as long as the modification of the reservation is made by April 30, 2020.
*Please note that any changes to existing reservations will be subject to availability and "possible" fare differences. The change of dates will be for travel until December 31, 2020.